Software licenses or SaaS agreements are also used to ensure that those who are authorized to use the software are not able to copy, modify or disseminate it in an unauthorized manner. This protects your business from those who might be tempted to copy and distribute the software rather than buy additional licenses. Customers of a software provider also need well-negotiated and elaborate agreements. Where an applicable order form includes the provision of certain professional services (which generally include implementation, service use training or output production assistance (as defined below), these services are provided in accordance with the work statement that must be attached to the order form (“SOW”). These legal agreements can really help speed up discussions during the sale process, and can also save your business time once services are agreed – since payment terms and other important legal conditions have already been agreed. In essence, they deal with all the general conditions, in order to protect your business and its intellectual property so that you can focus on the sales process and the customer relationship. 21. Generalities. The parties to this agreement are independent companies, and no agency, partnership, franchise, joint venture or employee-employer relationship is provided for or created by this agreement. All communications addressed to one party are addressed in writing and to the address indicated in the order forms or to another address, as one party informs the other in writing and is deemed to have been duly received: (i) at reception, if served in person; (ii) if the receipt is confirmed electronically, when it is faxed or e-mailed; (iii) the day after it is sent, if it is sent for delivery the next day by an approved night delivery service; and (iv) at reception, if sent by certification or recommended letter, the return slip requested.